Return and refund policy

According to the legislation in force, the renunciation of the purchase is applicable only to individual private customers.

You have the right to return the entire order or part of it within 14 calendar days from the date you received it, without having to tell us the reason why you want to return the products. In this case, you only pay the shipping costs for the return of the products.

If the reason for the return consists of defects of the product (non-compliant product) or delivery errors (the ordered product was not delivered in the quantity, size or color ordered or another product was delivered than the ordered type, etc.) the shipping costs for the return will be borne by DeCorina Hats Millinery for the courier service chosen by DeCorina Hats SRL.  Also, you must make sure that the return will reach DeCorina Hats SRL, 19 Capitan Mircea Vasilescu Street,  sector 4,  Bucharest  040184, Romania within maximum 14 calendar days from the date of receipt of the package. Returns exceeding this deadline will be refused. Our recommendation is to send the return within maximum 3 days from the receipt of the order, to take into account the transit time to  DeCorina Hats SRL.

In order to exercise your right of return, you must contact DeCorina Hats at contact@decorinahats.com specifying if you want to replace the product or refund the money and wait for the instructions to return. It is your responsibility to ship the product in the same state in which you received it, without having removed the product label if it exists, in the same box, with the packaging intact. In addition, you must include a copy of the invoice in the package.  If all the above conditions are respected, the value of the product will be reimbursed by bank transfer to the buyer’s account after receiving the returned product. Failure to comply with these conditions leads to the rejection of the return request by  DeCorina Hats.

DeCorina Hats reserves the right to refuse the respective return, if following its own checks, the respective return does not comply with the return conditions mentioned in this section.

New Hats

Experiences

Bespoke Hats

A made to orderhat is primarily a personal and exceptional shopping experience and the opportunity ...

Read more