Terms of website use, confidentiality and GDPR

GENERAL

The use of the website / services www.decorinahats.com by the visitor / user is subject to agreeing with the following conditions of use applicable to all website content. The visitor / user must carefully read these conditions before using the services of the site and, if he does not agree, must not use the services and their content. The visitor / user is asked to check the content of the terms of use for any changes.

The continued use of the www.decorinahats.com, even after any modification, means that the visitor / user accepts these conditions.

1. GENERAL CONDITIONS

The site www.decorinahats.com includes the online store of DeCorina Hats SRL registered in the Trade Register under no. J40/12040/2017, CIF 37941117,e-mail: contact@decorinahats.com

The headquarters of the company is located Bucharest, 19 Capitan Mircea Vasilescu Street, sector 4.

The constant goal of DECORINA HATS is to provide the best possible service to our customers. This e-store allows both our customers and all Internet users to be immediately informed about the products offered by our company, as well as to make online purchases.

2. INTELLECTUAL PROPERTY

Intellectual property rights and trademark

The design of the site, the text, graphics, the selection and the settings are the property of DeCorina Hats and are protected by the relevant provisions of Romanian law, European law and international conventions. All rights reserved, any text or image bearing the symbols DECORINA HATS are trademarks or registered trademarks and are used here with the permission of the respective owners.

3. PROTECTION OF PERSONAL DATA

3.1 General

DeCorina Hats SRL company is the controller of the personal data of the visitor / registered user and controls the processing of his data on the web pages of the www.decorinahats.com

The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (REGULATION (EU) no. 679 of 27 April 2016 on the protection of private individuals with regard to the processing of personal data and on the free movement of such data – GDPR). Any specific national and European legislation in certain areas, applicable Romanian legislation on the protection of personal data, as well as the protection of personal data and privacy in the field of electronic communications as appropriate) and decisions of the Data Protection Supervisor (DPA)

For the processing of your data, as described below, DeCorina Hats is based on the following legal bases:

• Execution of the contract: In order for the visitor / customer / registered customer to complete his / her orders on www.decorinahats.com it is necessary to process the personal data that he / she provides when registering and placing his / her order in the order registration form and recording his/her transactions.

• Legal interests: The processing of personal data is necessary to improve the services of DeCorina Hats (processing of statistical and non-identifiable data) to detect fraudulent efforts, as well as to protect the legitimate interests of DeCorina Hats.

• Consent: customers / registered customers are obliged to give their explicit consent to the following processing purposes: sending information / promotional messages and only automated analysis of processing consumer behavior (profile).

3.2 Information, processing, and processing purpose:

DeCorina Hats informs the visitor / registered user, and the visitor / registered user admits that he /she is aware of the following:

a) Processing of personal data

DeCorina Hats will process the personal data of the visitor / registered customer, as stated by him / her during the creation of his / her account and his / her order on the registration form to complete his particular order through our online store. In addition, and provided that the visitor / registered user has given his / her consent, DeCorina Hats will be able to process his / her personal data for the purpose of sending commercial information and / or promotional messages and / or developing a customer profile and improving his / her customer profile and managing his / her clientele and the operation of the online store  www.decorinahats.com.

b) Electronic orders, type of personal data and processing purposes

b.1) Basic processing

The user / customer can choose 2 ways to complete an online order and provide his / her personal data:

1. As a visitor: In this case, the personal data of the visitor / customer will be kept in the records of DeCorina Hats until the completion of his order, except for the data of tax transactions and their processing will be limited to the execution of the sales contract.

2. As a registered user of the online store: In this case, the customer / user has created a user account in our online store and his / her personal data will be kept in the company files until he / she requests their deletion. Once a year, DeCorina Hats will ask the user / client to confirm the accuracy of the information they keep and update it if there are any changes. The user / client can at any time modify or correct their data by logging in to their account in the www.decorinahats.com (login) with the username and password.

In order to carry out any transaction through the online store ( www.decorinahats.com ) of DeCorina Hats and to place orders for the company’s products, the following are required:

• Full name

• Shipping address and postal code of the area

• Order billing address (if different from the shipping address)

• Invoice details (if invoice payment is selected, additional information such as company name, occupation, tax authority and VAT number will be requested)

• Mobile and landline phone number

• The e-mail address of the client

In the event that the delivery of a product to a third party other than the visitor / registered user is requested, the latter acknowledges that he  / she will have full responsibility for the information provided. In addition, the full consent of the person designated as the recipient for the disclosure of his personal data to DeCorina Hats for the sole purpose of being delivered to him / her the relevant products and assumes full responsibility for any such claims against DeCorina Hats.

The credit card details are not stored on the company’s storage medium during the transaction but are stored directly in the secure environment of the partner company (MobilPay (Netopia Payments)) that was responsible for charging the cards.

The purpose of processing the basic data is to execute the contract and complete the specific order, to communicate with the customer and to send information on the stages of fulfillment of the order. In addition to providing clarifications on the order and, in general, information for purchases made, delivery of the order at the place chosen by the customer, confirmation and identification of the customer in each case and updating the existing order that are the subject of the purchase. The visitor / registered user is informed that the provision of the above mandatory personal data, as well as the details of his / her transactions are necessary and are a prerequisite for the correct execution of the contract for the order and delivery of products and services. Therefore, the consent of the customer is not required for this particular processing.

Each customer who uses www.decorinahats.com is informed that his /her personal data regarding the receipt, execution and delivery of an order, as well as questions about shopping, products and services and orders www.decorinahats.com will be processed for the purpose of customer service. Both the competent staff of DeCorina Hats and third-party recipients and / or processors on its behalf, as part of the execution of an order, will have access to this data.

These third parties are carriers, individual or group shipping companies, providers of online services and e-commerce, and call centers for customer service with DeCorina Hats, which are subject to the strict specific conditions of personal data processing agreed with DeCorina Hats as editor.

DeCorina Hats requires its employees, website maintainers and third-party affiliates to take all necessary technical and organizational measures (including appropriate policies and procedures to prevent the disclosure of visitors’ personal data/ subscribers). Users / Customers who process and remove and manage the processing procedures and processing of personal data in a lawful and protected way in accordance with the Confidential Data Act.

No other processing or transmission of customer data and its online store (www.decorinahats.com) will be carried out, except for processing under b.2 below for which DeCorina Hats has received the prior consent of users or if required by law or by a competent supervisory or judicial authority.

b.2) Processing requiring consent

b.2.1) In order to send commercial information and promotional messages to the user-client registered by DeCorina Hats and the registered user / client, his/her prior consent must exist.

The purpose of this processing of the user-client recorded data is the sending by DeCorina Hats and / or its affiliates to the registered-customer user and the provision of special offers and discounts on the www.decorinahats.com, or the availability of new or alternative products or the communication of printed brochures of  DeCorina Hats.

You may revoke this consent at any time and do not receive such communications from www.decorinahats.com by submitting your request. via email to contact@DeCorina Hats.com.

b.2.2.) DeCorina Hats also informs the user / its registered client that it can process personal data and carry out research to improve its services to registered users / customers. As part of this process, DeCorina Hats can record their needs, take the necessary measures to promote its products and appropriate services to improve its customer service and promote its products. In order for subscribers / customers to receive personalized offers and updates based on purchases made at the company’s online store, they must consent to an analysis of the automatic processing of their consumer behavior (profile building) and, in particular, of the following data generated by buyer-customer transactions:

• Products purchased from DeCorina Hats Romania

• Frequency of visits www.decorinahats.com

• The products he / she put in his / her cart or in the list of favorites on the www.decorinahats.com

• Demographic data mentioned on www.decorinahats.com

• Years since you have been a registered customer of www.decorinahats.com

• Participation in promotions

• Expenses incurred by purchasing on www.decorinahats.com

• Order history on www.decorinahats.com

The purpose of this specific process is to optimize the buyer experience of registered customers, their personal reward, the communication of products and services tailored to the customer’s needs, the customer base of DeCorina Hats and the personalized reception of customer offers. All of the above directly concerns customers, as well as the invitation to participate, rewarded or not, in surveys for the design of the site www.decorinahats.com , to assess market trends and evaluate products and services based on the purchases made.

The visitor / registered client is informed that his / her personal data may be processed by DeCorina Hats even without his /her  consent in case of fulfillment of his / her legal obligations, such as when the relevant data are requested by the tax and banking authorities or audits or by the competent judicial and supervisory authorities.

c) Data recipients

For the data necessary to serve each of the above processing purposes and within the limits of the competence of each recipient, the recipients of the registered customer’s data are or may be:

i. Competent employees of DeCorina Hats

ii. Tax authorities and banking authorities in case of an audit

iii. The company that provides CRM services and processes the data of users registered as executing processing on behalf of, DeCorina Hats, in accordance with the instructions of DECORINA HATS Romania or any other company that provides DeCorina Hats in the future the same services in return or in cooperation with the above company.

iv. External partners providing internet services, order storage and management, call center services, delivery services (express) or group delivery services, product storage services and sales data analysis services, for which the data necessary for the services are imposed and processed strictly for the performance of their tasks. These companies use the data provided to them under the terms of use on the www.decorinahats.com only in accordance with the instructions of DeCorina Hats.

d) Rights of the data subject

Any registered user, as a data subject, may exercise his rights at any time in accordance with the provisions of the General Data Protection Regulation 679/2016 EU and in particular Articles 12-23 for national law. In particular:

i. The right to information and access to data processing by DeCorina Hats;

ii. The right to limit the processing of his / her data;

iii. The right to correct or delete part or all (the right to be forgotten) of his / her personal data;

iv. Right to object to the processing of his / her personal data and

v. Right to data portability.

The member may exercise these rights by the member by:

• Directly online through his personal account on www.decorinahats.com

• Requesting by e-mail to the contact@decorinahats.com

On a more thorough analysis:

For the right of access and correction / completion of personal data, the company allows registered users of the site www.decorinahats.com to view, correct / complete their personal data through their personal account on the www.decorinahats.com in the “Account details” and the “Shipping addresses” section.

Each registered customer is informed that he / she has the right to withdraw his / her consent to any processing of his / her data for which he/she has given his/her consent to the www.decorinahats.com of his / her personal account from the www.decorinahats.com in the “Personal data” section or by sending an e-mail.

In case of execution of one of the above-mentioned rights of the registered client, DeCorina Hats will take all possible measures to fulfill the request within (1) one month from its submission. In this case, a registered buyer-customer is informed that the minimum necessary from his personal data will be kept, in order to protect the legitimate interests of the company.

e) Retention time of personal data

the customer-client data are maintained and processed by DeCorina Hats until the completion of the specific order.

The client’s recorded data will be maintained and processed until the registered customer requests the deletion of his account or, for any processing of his / her data based on his / her consent, until he declares his / her consent for the purpose of providing the services of DeCorina Hats. However, any necessary personal data relating to his relations with DeCorina Hats, as well as the updating, consent and withdrawal of the member’s consent for the processing of his data will remain as information for the registered client to ensure the security / proof of the legality of the processing of his data by  DeCorina Hats and the assurance of the legal claims of the parties.

f) Special category data

the member is informed that DeCorina Hats does not collect or require disclosure of sensitive personal data (special category data) for the needs of the www.decorinahats.com.

In order to exercise their rights, the Member may contact DeCorina Hats data protection officer at the e-mail address contact@decorinahats.com

In any event, each registered customer, as a data subject, has the right to ask the Data Protection Officer about how his or her personal data is processed and protected and, if he / she does not consider that he/she is satisfied with his/her answer, has the right to report this to the competent supervisory authority (data protection authority).

DeCorina Hats, declares that no other use of the personal data of the visitor / registered user will be made for purposes other than those mentioned in this policy without prior notice and, if necessary, without its consent.

4. SECURITY

The SSL (Secure Sockets Layer) protocol is today the global web standard for website certification for web users and for encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during transmission.

In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed during the transfer.

In addition, personal security is the password you provide when you become a registered user of www.decorinahats.com. To present any of your personal information Personal, you must first provide your username and password. For this reason, you need to keep this information secret so that it does not fall into the hands of third parties. We also advise you to create a password using symbols with alphanumeric characters.

Finally, but still importantly, the credit card details are not stored in the company’s warehouse during the transaction but are stored directly in the safe environment of the partner company (MobilPay (Netopia Payments)), which is responsible for targeting the cards.

All transactions carried out through www.decorinahats.com are governed by international and European law, which regulates issues related to e-commerce, as well as by the Law on consumer protection (Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, as well as for the amendment and completion of certain normative acts), which regulate issues related to electronic commerce with distance selling.

The online store www.decorinahats.com accepts VISA, Mastercard and Maestro credit cards. Your transactions At our online store are protected by modern security systems (RSA 2048-SHA256 / TLS 1.2 with AES-256 + Forward Secrecy with modern browsers) that guarantee a secure trading environment.

5. COMMERCIAL PRODUCTS – AVAILABILITY – FEATURES

The products available for sale, the features, prices and available stock, can be found on the www.decorinahats.com and are accessible to all. Users can search for more information about the product by clicking on the product icon.

DECORINA HATS guarantees that customers are informed in a timely manner about the availability or lack of availability of products but bears no responsibility for their availability. DECORINA HATS Romania makes every effort every day to provide all the necessary information for a particular product (specifications, prices, etc.). However, to limit any errors, we recommend that you contact us, before completing any purchase, in cases where prices or any other features of the product are beyond normal and reasonable.

The prices of the products available through the www.decorinahats.com website correspond to the current prices and physical stores of DECORINA HATS Romania. Special offers and discounts can be applied at certain times within the promotions from  DECORINA HATS Romania, which may differ between physical stores and www.decorinahats.com website. These products or communications will have special labels and letters that state that this is an exclusive offer for the online store.

The prices listed in the relevant directories under each product include VAT (19%), while the online store www.decorinahats.com reserves the right to adjust the prices without having to inform the consumer.

6. PRODUCT ORDERS AND CONSUMER PROTECTION

Orders through the online store www.decorinahats.com are distance selling contracts, which are regulated by the legal framework of the Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, as well as for amending and supplementing certain normative acts and adapting Romanian legislation to Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011. Also, in accordance with consumer rights, with the amendment of Council Directive 93/13/EEC and Directive 1999/44 /EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7 / EC of the European Parliament and of the Council, published in the Official Gazette of the European Union, no. L 304 of 22.11.2011, in force on 13.06.2014.

The user has the right to conclude a valid order through the online store, provided that he is in a legal measure to comply with the provisions of the Romanian Civil Code (provided that they have reached the age of eighteen years and are not subject to legal assistance in concluding a sales contract). Legal representatives of legal entities can also make orders.. DECORINA HATS Romania reserves the right to request the return of any orders placed by the supervisor or guardian from any persons who are not competent.

7. MISCELLANEOUS

• Force majeure: if due to force majeure (e.g. bad weather, strikes, etc.) we are unable to deliver the products within the prescribed time limit, we will notify you by e-mail to let us know if you wish us to proceed with the completion of your order. DECORINA HATS bears no responsibility for any situation that goes beyond its own responsibility and will do its best to serve you best.

• In cases where you have placed an order online and once you have received it, you have found that a product (or some products) is missing from the total order, please contact us to arrange all the necessary details and to ship the products that you have not received at any additional charge.

• Modification of these conditions: www.decorinahats.com reserves the right to modify or update the trading terms and conditions. The Company undertakes to update this text with respect to any modification or addition to the Conditions.

• In case of non-delivery of the ordered goods (and if there is an unreasonably long time from placing the order), please contact a representative of the www.decorinahats.com. For convenience and speed, we recommend that you refer to the special-order code that was sent to the email address you provided during the order.

• According to Directive 2013/11 / EC (Consumer ADR Directive), which was incorporated into the Romanian law by JMD 70330/2015, and decision 31619 GG 969 / 22.3.2017 (Article 8), the possibility of electronic dispute resolution of consumers is provided by the Alternative Dispute Resolution Procedure throughout the European Union. If the Customer has a problem with a purchase made through the Online Shop and resides in the EU, he or she can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for an amicable settlement of the conflict.

8. COOKIES

DECORINA HATS Romania adheres to a strict privacy policy for visitors to the www.decorinahats.comwebsite. This notice provides you with more information about how we use cookies and other automated means to collect specific information about visitors to our websites, such as the number of visitors to our websites and the most visited sites, through any browser and device used.

By collecting this information, we learn how to best adapt our websites and advertising to visitors.

Cookies and other automatic data collection media

Cookies are small text files that are stored on your device. using any web browser whenever you visit a website. Cookies can be used to let us know, for example, if you have visited our site in the past or if you are a new visitor and to help us identify the features of our website that may be of interest to you. Cookies can improve your online experience by storing your preferences. as you visit a particular website.

Web beacons

Web beacons (also known as Internet tags, pixel tags, and clear GIFs) are usually transparent graphic images that are placed on a web page. Web beacons are used in conjunction with cookies to record visitor actions on websites.

IP addresses and URLs

The IP address is a unique locator used by some electronic devices to detect and communicate with each other on the internet. When you visit our web pages, we can see the IP address of the device you used to connect to the Internet. This information is used to determine the overall geographic location of the device and to understand from which geographical areas visitors come to our website.

We may use this information to change the way our website is presented to improve your visit.

The Uniform Resource Locator (URL) is a unique locator or address for each environment on the internet and is essentially the address of the website you are visiting. We will use this information to see which websites have traffic and how you navigate our website.

What cookies do we use?

We use the following cookies on our websites:

Strictly necessary cookies

Absolutely essential cookies are essential for the proper functioning of the site, allowing you to navigate and use its features, such as access to secure websites, registration forms, favorites, shopping cart use and for security reasons. These cookies do not recognize your personal identity. Without these cookies, we cannot provide an efficient operation of our website.

Performance and analysis cookies

These cookies collect information about how visitors use the site, which pages they visit most often and whether they receive error messages from websites. These cookies collect aggregated, anonymous information that does not identify a visitor.

They are used solely to improve the performance of a website and allow us to collect information about how you use our websites, including the content you choose when you browse our websites, to measure the effectiveness and interaction of consumers with the website as well as to improve our pages over time. These cookies may be provided to us by third-party providers of analytical tools, but they are used exclusively for purposes related to our websites.

For example: https://developers.google.com/analytics/devguides/collection/analyticsjs

Targeting / advertising cookies

These cookies are used to provide content that best suits you. and your interests. They can be used to send targeted ads/bids, limit ad serving, or measure the effectiveness of an advertising campaign. These cookies can be used to remind you of the websites you have visited to determine which marketing channels are the most effective and allow us to reward external websites and affiliates that have promoted you.

How to disable the use of cookies?

If you want to enable or disable the use of cookies through your browser settings, depending on your browser, visit the following web pages to learn about the necessary actions.

Internet Explorer http://support.microsoft.com/kb/278835

Firefox http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

Chrome http://support.google.com/accounts/answer/61416?hl=ro

Opera http://www.opera.com/browser/tutorials/security/privacy/

Safari http://support.apple.com/kb/PH5042

Safari for iPad and iPhone http://support.apple.com/kb/HT1677

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